Refund Policy

Vielmira creates custom digital campaign content for each order. This policy explains cancellation and refund handling.

1. Before production starts

If you have a problem after payment but before production has started, contact info@vielmira.com for support.

2. After production starts

Because the campaign is custom digital content generated for your product, cancellation or refund is not available once production has started. This policy does not limit any mandatory refund or consumer rights that apply under law.

3. Technical failure

If a technical failure interrupts a campaign, saved outputs and the reservation for that same paid campaign are preserved for recovery. An unfinished campaign is not recorded as successfully consumed; its reserved entitlement may remain unavailable for another campaign while support investigates. Do not purchase a second package merely to retry an interrupted order. Contact support to review safe continuation, an appropriate remedy or any applicable refund. Refunds and new campaign entitlements are not issued automatically, and a new generation request is not started automatically after an uncertain attempt. Mandatory consumer rights remain unaffected.

4. How to request support

Email info@vielmira.com with your checkout/transaction ID, purchase email and a short description of the issue. We aim to respond within 3 business days.